Last updated: 28 December 2025
Welcome to CitiHive (citihive.com). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our website and services.
By accessing or using CitiHive, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
1. Personal Information
When business owners or users interact with our website, we may collect:
- Name
- Email address
- Phone number
- Business details (name, address, services, images, videos, etc.)
- Payment-related details (processed securely via third-party payment gateways)
2. Non-Personal Information
- IP address
- Browser type
- Device information
- Pages visited and usage behavior
- Cookies and similar technologies
How We Use Your Information
We use collected information to:
- Provide and operate our services
- Display and manage business listings
- Process payments and subscriptions
- Provide customer support and free listing assistance
- Improve website performance and user experience
- Send service-related communications
- Prevent fraud and maintain security
Business Listings & Public Information
Information submitted by business owners for listings (such as business name, description, images, reviews, and contact details) may be publicly visible on the website.
CitiHive is not responsible for how third parties use publicly available listing information.
Cookies & Tracking Technologies
We use cookies to enhance functionality, analyze performance, and support live chat features. For more details, please refer to our Cookies Policy.
Third-Party Services
We may use trusted third-party services such as:
- Payment processors
- Analytics tools
- Live chat providers
These third parties have their own privacy policies, and CitiHive is not responsible for their practices.
Data Security
We implement reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
No Refund Policy
Due to the nature of digital listings and services, refunds are not offered. Business owners may cancel their subscription before the next billing cycle to avoid future charges.
Free Access for Users
Browsing, searching, and discovering businesses on CitiHive is completely free for users. Charges apply only to business owners who choose paid listing plans.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your information
- Withdraw consent (where applicable)
To exercise these rights, please contact us.
Assistance & Support
We provide free assistance to business owners for listing their businesses across all plans.
Contact Information:
- General: contact@citihive.com
- Support: support@citihive.com
- Listing Help: help@citihive.com
- Live Chat: Available on the website
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@citihive.com